Privacy Policy

Last updated: January 2026

1. Introduction

Program Listening respects your privacy and is committed to protecting personal information.

This Privacy Policy explains how we collect, use, store, and protect information when you visit our website, contact us, book a conversation, use our services, or interact with Program Listening materials.

Program Listening is part of the Greenlight ecosystem.

2. Who we are

For the purposes of this policy, “Program Listening”, “we”, “us”, and “our” refers to the organization responsible for this website and the Program Listening service.

If you have any privacy-related questions, you can contact us at support@greenlight-partners.co.uk.

3. Information we collect

We may collect the following types of information:

Contact information

This may include your name, email address, phone number, organization name, job title, and any information you provide through contact forms, booking forms, email, or direct communication.

Business and service information

If you engage with us about Program Listening services, we may collect information about your organization, program environment, role, areas of interest, commercial requirements, and delivery challenges.

Website usage information

When you visit our website, we may collect technical and usage information such as pages visited, time spent on pages, browser type, device type, approximate location, referral source, and interactions with the site.

Cookie and consent information

We use CookieYes to manage cookie consent. CookieYes may store your consent preferences so that the website can remember your choices.

Analytics information

Where you give consent, we may use analytics tools such as Microsoft Clarity to understand how visitors use the website and improve the experience.

We do not intentionally collect special category personal data through this website.

4. How we collect information

We collect information when you:

  • visit our website
  • accept or manage cookie preferences
  • complete a contact form
  • book a call or meeting
  • email us
  • request information about Program Listening
  • engage with our services
  • interact with our content, campaigns, or events

Some information is provided directly by you. Some information is collected automatically through cookies or similar technologies, where you have given consent.

5. Cookies and similar technologies

Cookies are small files placed on your device that help websites function, remember preferences, and understand usage.

We use cookies for the following purposes:

Strictly necessary cookies

These are required for the website to function properly and cannot usually be switched off.

Consent management cookies

These are used by CookieYes to remember your cookie preferences.

Analytics cookies

Where you consent, analytics cookies help us understand how visitors use the website so we can improve the content, structure, and user experience.

Marketing cookies

We do not currently use marketing cookies on this website. If this changes, marketing cookies will only be used where the correct consent has been collected.

You can accept, reject, or customize non-essential cookies through the cookie banner. You can also change your preferences later using the cookie settings option on the website.

6. Microsoft Clarity

Where analytics consent has been given, we may use Microsoft Clarity to understand how visitors interact with our website.

Microsoft Clarity may collect information such as page views, clicks, scrolling behavior, device information, browser information, and approximate location. This helps us identify where the website is useful, where visitors may be getting stuck, and how we can improve the experience.

Microsoft Clarity should not be used to collect sensitive personal information, and we do not use it to make automated decisions about individuals.

7. How we use information

We use information to:

  • respond to enquiries
  • provide information about Program Listening
  • arrange calls, meetings, or demonstrations
  • deliver and improve our services
  • understand website performance
  • improve website content and user experience
  • manage cookie consent
  • maintain website security
  • support internal administration
  • meet legal, regulatory, or contractual obligations

We do not sell personal information.

8. Lawful basis for processing

Depending on the context, we rely on one or more of the following lawful bases:

Consent

For non-essential cookies, analytics cookies, and any optional communications where consent is required.

Legitimate interests

For responding to business enquiries, improving our website, understanding service interest, managing business relationships, and protecting our services, provided these interests are not overridden by your rights.

Contract

Where processing is necessary to take steps before entering into a contract or to deliver services under a contract.

Legal obligation

Where we need to process information to comply with applicable laws or regulatory requirements.

9. Who we share information with

We may share information with trusted service providers who support our website, systems, communications, analytics, hosting, security, or business operations.

These may include:

  • website hosting providers
  • cookie consent management providers
  • analytics providers
  • email and communication tools
  • calendar or booking tools
  • professional advisers
  • technology and operational support providers

We only share information where necessary and expect service providers to protect information appropriately.

We may also share information if required by law, regulation, legal process, or to protect our rights.

10. International transfers

Some service providers may process information outside the United Kingdom or the country where you are based.

Where this happens, we take reasonable steps to ensure appropriate safeguards are in place, such as contractual protections or other lawful transfer mechanisms.

11. Data retention

We keep personal information only for as long as necessary for the purposes described in this policy.

Retention periods depend on the type of information, the purpose for which it was collected, legal requirements, contractual obligations, and whether we need to retain information for legitimate business records.

Cookie consent records may be retained for the period required to demonstrate and manage consent preferences.

12. Data security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

Access to personal information is limited to people and providers who need it for legitimate business purposes.

No website or online service can be guaranteed to be completely secure, but we work to protect information responsibly.

13. Your rights

Depending on where you are based and the laws that apply, you may have rights to:

  • access the personal information we hold about you
  • ask us to correct inaccurate or incomplete information
  • ask us to delete your personal information in certain circumstances
  • ask us to restrict how we use your information
  • object to certain types of processing
  • withdraw consent where processing is based on consent
  • ask for a copy of your information in a portable format
  • complain to a data protection authority

To exercise your rights, contact support@greenlight-partners.co.uk.

We may need to verify your identity before responding to a request.

14. Cookie preferences

You can manage non-essential cookies through the cookie banner or cookie settings option on the website.

If you reject analytics cookies, we will not use analytics cookies for your visit unless you later change your preferences.

You can also manage cookies through your browser settings. Blocking some cookies may affect how the website functions.

15. Links to other websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices, content, or security of those websites.

You should review the privacy policies of any third-party sites you visit.

16. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our website, services, cookies, legal requirements, or operational practices.

The latest version will be published on this page with the updated date.

17. Contact

For privacy-related questions, requests, or concerns, contact support@greenlight-partners.co.uk.