Terms of Use

Last updated: January 2026

1. Introduction

These Terms of Use explain the basis on which you may access and use this website.

This website provides information about Program Listening, a B2B signal layer for complex program delivery. It is intended for business, professional, and organizational audiences.

By using this website, you agree to use it responsibly and in accordance with these Terms of Use.

2. Website information only

The content on this website is provided for general information and commercial discussion purposes only.

Nothing on this website creates a client relationship, professional advisory relationship, contractual commitment, service commitment, or obligation to provide Program Listening services.

Any Program Listening engagement will be governed by a separate written commercial agreement.

3. Commercial agreements

Program Listening is not sold as an online self-serve SaaS product through this website.

Where a client chooses to engage Program Listening, the applicable terms will be set out in the relevant proposal, statement of work, order form, master services agreement, data processing agreement, or other written agreement agreed between the parties.

Those commercial documents will define the agreed scope, responsibilities, fees, deliverables, data arrangements, implementation approach, support model, liability position, and any other engagement-specific terms.

If there is any conflict between this website and a signed commercial agreement, the signed commercial agreement will take priority for that engagement.

4. Service description

Program Listening helps leaders see where delivery confidence is starting to separate from delivery reality across complex programs and portfolios.

The website describes the general Program Listening approach, including signal recognition, intelligence, and intervention. The exact services, outputs, and implementation approach may vary depending on the client environment, agreed scope, and commercial agreement.

We may update, refine, or change descriptions of Program Listening as the service develops.

5. No reliance on website content

The content on this website should not be treated as legal, financial, technical, security, procurement, or professional advice.

You should not rely solely on website content when making commercial, operational, investment, technology, procurement, or program delivery decisions.

Any decisions relating to Program Listening should be based on direct discussion, appropriate due diligence, and the relevant written commercial agreement.

6. Your responsibilities when using the website

You agree not to misuse this website.

You must not attempt to interfere with the website, compromise its security, access restricted areas, scrape content unlawfully, introduce malicious code, or use the website in a way that could damage Program Listening, Greenlight Partners, our users, our systems, or our partners.

7. Intellectual property

The content, wording, structure, design, methods, product descriptions, frameworks, trademarks, service names, and other materials on this website are owned by or licensed to Program Listening, Greenlight Partners, or their relevant licensors.

You may view and share website pages for normal business evaluation purposes.

You must not copy, reproduce, adapt, republish, sell, license, or commercially exploit website content, frameworks, or materials without prior written permission.

8. Client data and confidentiality

This public website does not require visitors to upload program documents, confidential client materials, or sensitive operational information.

Where Program Listening services involve client data, documents, program evidence, or confidential information, the handling of that information will be governed by the relevant commercial agreement and any applicable data processing, confidentiality, or security terms agreed between the parties.

9. Third-party links and services

This website may include links to third-party websites, platforms, or services.

We are not responsible for the content, security, availability, or privacy practices of third-party websites or services.

Accessing third-party links is at your own discretion.

10. Availability and changes

We aim to keep this website available and accurate, but we do not guarantee that it will always be available, uninterrupted, error-free, or up to date.

We may update, suspend, withdraw, or change any part of the website at any time.

11. Limitation of liability

To the fullest extent permitted by law, we are not responsible for losses arising from use of, or reliance on, the general information on this website.

Nothing in these Terms of Use limits or excludes liability where it would be unlawful to do so.

Any liability relating to a specific Program Listening client engagement will be governed by the relevant written commercial agreement between the parties.

12. Privacy and cookies

Use of this website is also subject to our Privacy Policy and cookie consent arrangements.

Please review the Privacy Policy for information about how personal information, cookies, and analytics are handled.

13. Changes to these Terms of Use

We may update these Terms of Use from time to time. The latest version will be published on this page with the updated date.

14. Contact

For questions about these Terms of Use, contact support@greenlight-partners.co.uk.